Privacy Policy

Last updated: September 2026

Challinor Hall Limited (“Challinor Hall”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

1. Who we are

Challinor Hall Limited is an architectural design consultancy based in Eastbourne, East Sussex, providing architectural design, planning and building regulations services.

For the purposes of UK data protection legislation, Challinor Hall Limited is the Data Controller of the personal information we collect and process.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our website.

2. Information we collect

We may collect personal information that you provide to us when you:

Complete a contact or enquiry form on our website;
Contact us by email or telephone;
Request a quotation or fee proposal;
Instruct us to provide architectural, planning or building regulations services;
Correspond with us regarding an existing or proposed project; or
Otherwise communicate with us in relation to our services.

This information may include:

Your name;
Contact details, including email address, telephone number and postal address;
Property or project address;
Details of your proposed project;
Information contained within documents, drawings, photographs or other information you provide to us; and
Any other information you choose to provide.

We only collect information that is reasonably necessary for the purposes described in this policy.

3. How we use your information

We may use your personal information to:

Respond to enquiries and requests for information;
Prepare quotations and fee proposals;
Provide architectural design, planning and building regulations services;
Communicate with you regarding your project;
Prepare and submit planning and building regulations applications;
Liaise with local authorities, building control bodies, consultants, contractors and other relevant project parties where necessary;
Maintain our business and client records;
Issue invoices and administer payments;
Comply with our legal and professional obligations; and
Improve our website, services and customer experience.

We will not use your personal information for purposes that are incompatible with those described above unless we have a lawful basis to do so.

4. Legal basis for processing

Under UK data protection legislation, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

It is necessary to take steps at your request before entering into a contract;
It is necessary for the performance of a contract with you;
We have a legitimate business interest in responding to enquiries and operating our business;
We are required to comply with a legal or regulatory obligation; or
You have given your consent where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

5. Sharing your information

We do not sell, rent or otherwise commercially trade your personal information.

Where necessary to provide our services, we may share relevant information with third parties, including:

Local planning authorities;
Building control bodies;
Planning and building control portals;
Structural engineers and other consultants;
Energy assessors and specialist consultants;
Contractors or other project professionals;
Professional advisers;
IT, website hosting and software providers; and
Government, regulatory or law-enforcement bodies where required by law.

We only provide information that is reasonably necessary for the relevant purpose.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and confidentiality arrangements are in place.

6. Website forms

If you submit an enquiry through a form on our website, the information you provide will be used to respond to your enquiry and, where appropriate, to provide you with information about our services.

Please do not submit sensitive personal information through a website enquiry form unless it is specifically required.

7. Cookies and website analytics

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use our website.

Cookies are small text files placed on your device when you visit a website.

Depending on the services used on our website, cookies may be used for:

Essential website functionality;
Website security;
Understanding website traffic and visitor behaviour; and
Improving website performance and user experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can also control or disable cookies through your browser settings. Disabling certain cookies may affect how our website functions.

8. How long we keep your information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Where you become a client, we may retain project and correspondence information for an appropriate period after completion of the project to meet our legal, professional, accounting, insurance and business requirements.

The length of time we retain information will depend on the nature of the information and the circumstances in which it was collected.

9. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should therefore take appropriate care when sending information to us electronically.

10. Your rights

Under UK data protection legislation, you may have rights in relation to your personal information, including the right to:

Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information in certain circumstances;
Request restriction of processing in certain circumstances;
Object to certain processing;
Request transfer of your information in certain circumstances; and
Withdraw consent where we rely on consent as our lawful basis for processing.

These rights are subject to certain legal exceptions and may not apply in every circumstance.

If you wish to exercise any of these rights, please contact us.

11. Third-party websites

Our website may contain links to third-party websites.

These websites operate independently from Challinor Hall and have their own privacy policies. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

12. Children's privacy

Our website and services are not specifically directed at children, and we do not knowingly collect personal information from children.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or data protection practices.

The latest version will always be published on this page, together with the date it was last updated.

14. Contact us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise any of your data protection rights, please contact:

Challinor Hall Limited
Eastbourne, East Sussex
United Kingdom, BN22 0SB

Email: lee@challinorhall.co.uk
Telephone: 01323 411 933

15. Complaints

If you have concerns about the way we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Further information is available from the ICO's website.

Challinor Hall Limited
Architectural Design Consultants
Privacy Policy – Last updated September 2026